Return and Refund Policy

At ICYYGIRLS, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return and refund policy below:

Eligibility for Returns:
- Items must be returned within 12 days of the delivery date.
- Clothing must be unworn, unwashed, and in its original condition with all tags attached.
- Final sale items, including clearance and promotional items, are not eligible for return.

 How to Initiate a Return:
- To start a return, please contact our customer service team at [Info@icyygirls.com / +44 7502 247182] to obtain a Return Authorization (RA) number.
- Include your order number and the reason for the return in your request.

Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over 1 to ensure they are returned safely.

 Refund Process:
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Refunds will be processed within [number] business days to the original payment method.
- Please note that shipping fees are non-refundable.

Exchanges:
- If you would like to exchange your clothing for a different size or style, please follow the return process and place a new order for the desired item.

 Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery for a full refund or replacement.

Contact Us:
- For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at  Info@Icyygirls.com